Missing Pice of equipment
I would like to preface this review by stating that Aurora did a fine paint job. Sadly, we discovered a brand new piece of power equipment, along with the owner's manual, had gone missing shortly after the project's completion. It was a very upsetting discovery. This piece of equipment was accounted for just prior to Aurora's beginning the project. Shortly, thereafter, we went to use it and it was gone from the spot where it was stored. Initially, we did not want to even consider the possible connection between the missing item and an Aurora employee. In the remote chance it could have been moved during the project to a different spot, we conducted a through search of the entire area to no avail. Due to the similar report by the previous poster, it is important to mention the item was located near a window that was opened for painting purposes only. We are 100% positive that no other individuals had access to this area of our home prior to or since the painting project. As we stated, we are disappointed and saddened to report this incident here. The only reason we did not report this incident to the owners is because we felt too much time elapsed between the completion of the job and the discovery that the item was missing. As I write this review, I have a sick feeling in the pit of my stomach. I feel as though one unscrupulous Aurora employee took advantage of our confidence and trust as well as their employer's trust in them. Aurora's owners are dedicated and pleasant professionals. Unfortunately, after this experience, I cannot have them back for any future projects. I just wonder how many other times this May have occurred unbeknownst tithe owners because of similar circumstances as we have described in this review. I am truly sorry for the owners in this situation.
Poor painting job!
In July 2007 I hired Aurora Exterior Painting to paint my house in Marlboro, MA. I had been very specific about the Benjamin Moore color I selected that is listed on the Benjamin site for EXTERIOR and INTERIOR. I bought a 3oz sample and told them to use that color. It sounds simple enough but after they painted the house it didnt match according to myself and 3 other people that looked at it. I asked them why they didnt compare to be sure before they started to paint but no reasonable answer was given. To me it seemed sloppy and not managed well. I told them to try matching again and still there were problems. They used the excuse that it was an interior color! They were supposed to know that ahead of time if it was an issue...very sloppy. The Benjamin Moore site specified very clearly it was an exterior/interior color. Finally, they told me to get the correct color at the paint store, which I did on the FIRST TRY! Then they tried to charge me for a 3rd coat to put it on! I told them no way so I agreed to pay only $500 extra for the added value of an extra coat. Frankly I just wanted them done and gone! For the final bill they tried to overcharge for some carpentry work which they reduced upon my request. I felt as though I had to keep an eye on them every minute. To make matters worse the paint had begun to peel quite a bit on different areas of the house after only about 27 months! After haggling with the owner over this he offered a mere pittance of $135 for me to get it fixed...GIMME A BREAK! I told them I will hire someone to fix it and recover the true cost in court. Stay tuned!
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